Access to consumer data has never been more vital in today’s beauty market. The right data can help companies identify trends, leverage consumer behavior, and fuel their omnichannel sales funnels. Recognizing the value of consumer insights, companies are incorporating new technologies to assist brands in not only identifying trends, but acting on them. International health and beauty retailer AS Watson Group is a prime example of this strategy, having recently announced its new data-driven brand lab, a platform designed to identify, develop, and scale brands across its global network.
The initiative leverages the company’s reach of more than 17,000 stores globally and over 180 million loyalty members, enabling brands to efficiently move from concept to commercial. The brand lab is built on AS Watson’s O+O retail standard. As AS Watson explained to BeautyMatter in 2024, the “O+O (Offline plus Online) platform strategy is an ecosystem powered by technology, big data, and artificial intelligence.” The platform allows consumers to shop from any channel, whether a physical store or online store, at any time of day.
Few retailers possess the scale required to validate products across multiple geographies simultaneously. With operations spanning Europe and Asia, AS Watson can observe regional purchasing differences while rapidly testing whether concepts resonate across markets.
The brand lab deviates from the traditional standard of retailer brand building, particularly because it operates directly within AS Watson’s retail ecosystem. The platform uses real-time consumer data, shopping behaviors, and category dynamics to inform decision-making and product promotion. By incubating brands in the market rather than prelaunch creates the potential for quicker, more efficient brand commercialization and growth.
Dr. Malina Ngai, Group CEO of AS Watson, emphasized this sentiment in a press release. “We don’t wait for brands to find the market—we build them where demand already exists, and scale them through our ecosystem.” Ngai believes that the brand lab model demonstrates the company’s structural advantage, leveraging its expansive consumer data and international network to identify market trends and adapt swiftly.
The program has helped various brands under AS Watson expand into multiple markets, such as COSRX, &honey, e.l.f. Cosmetics, and essence. The initiative signals a broader shift in the beauty industry in which retailers are becoming increasingly involved in brand incubation, contributing to the product development process rather than simply distribution.
Access to consumer and retail distribution data is a valuable asset, arguably as essential as the products themselves, for market growth and scale. Retailers like AS Watson are now getting skin in the game as partners and creators, collaborating with brands to shape the new age of beauty brands and the future of the beauty industry. The success of the initiative will ultimately depend on whether data-driven insights translate into lasting brand equity rather than short-term commercial wins.